Thank you for your fabulous feedback to this week’s 5 in a row series about the 5 ultimate direct selling tips when there’s nothing in your diary!
Many, many Direct Selling Consultants and Direct Sales Leaders have sent messages, emailed, text and said THANK YOU – they really appreciate it. Thank YOU – I appreciate you letting me know what I share is valuable for you.
For some of you my tips have been validation that you’re on the right track, and for others it’s been 5 days of absolute GOLD nuggets of simple actions to get cracking with. And if you’ve take action already with tips 1,2,3 and 4 – well I’m predicting you’ve already secured a date! That’s how well they work!
Some direct sales consultants, following this blog, already have a wonderful diary full of dates for your party plan/ trunk shows/ pop up shops and demos. Well done!
Today’s action tip is one for EVERYBODY – regardless of your direct sales tenure or the amount of dates you have in your diary. This one is how I built my business for long term success – genuinely caring for my customers!
ACTION TIP #5 – CARING FOR EXISTING CUSTOMERS
Somebody has bought something from you already. How is the experience with your direct sales product going for them? Do you know?
The intention of your follow up phone call is NOT about sales. Sales and bookings are a by-product of the great service you give over the phone. Your follow up phone call is about authentic care.
Care that they are using your product correctly and to the best advantage for them.
Care that they are experiencing what they intended by using your direct sales product. Why did they buy it? If it was important to them for a reason at the time; discover if that reason is being fulfilled right now, when they use your product?
Care that they know about complementary accessories or other products in your range that can also deliver the very experience they purchased for.
If your direct selling company has a monthly or seasonal promotion you contact your direct sales database with news about, and a customer wants to purchase….get into the habit of asking if you should place the order today or would they like to purchase this at their own demo/party/popup shop this month? You’ll be pleasantly pleased with how many people give thought to this when you ask this one simple question every time you take a product order over the phone ! Come on folks – do it … THAT’s GOLD!
If you’re anxious on the phone, notice the feelings you have are internal and about self. Place your hand on your heart and genuinely give thought and think about the customer before you phone them. Get into the heartspace of service and you cannot possibly be thinking about yourself when you think about the customer. Your brain can only think of one think at one time – seriously – are you doing self or other? Think about other and you can’t possible be thinking about self!
If you are still worried about what people think about you, or you are still uttering the words “I don’t want to be pushy”, then you really must look out for my direct sales training ‘THE 3 SECRETS TO CONSISTENCY & GROWTH IN DIRECT SALES’… there’s answers for you in in there.
Remember – when you have nothing in your direct selling forward plan – it’s all about stepping into actions that create interest in you and your product. Be a person of immense value who authentically cares for your customers and you have a long term recurring business ahead of you – people refer you because you’re so goooooood!
For 5 days in a row you’ve received in your inbox or watched on you tube the 5 Ultimate DIRECT SALES Tips For When There’s Nothing In Your Diary! I trust you’ve enjoyed this series as much as I’ve enjoyed bringing them to you.
Go ahead – be brilliant – it’s time to make those appointments – your direct selling diary dates are waiting to be filled!
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AND ALWAYS REMEMBER, BE YOU!
© BE YOU SUCCESS COACHING